88% of Ryanair customers have rated their flights as “Excellent / Very Good”
Ryanair today announced its customer service statistics for the month of May, confirming that:
92% of flights were punctual in May (excluding delays caused by air traffic controls), compared with 76% in May 2018
The lack of air control personnel caused the delay of more than 5,460 Ryanair flights, equivalent to 7% of its operations in May
In addition, Ryanair has also announced the monthly statistics of its “Rate my flight” tool, which shows that 88% of the more than 120,000 passengers who answered, rated their experience with the airline as ‘Excellent / Very Good / Good’. In this context, a high score was given to the categories of crew friendliness (93%), on-board service (90%), variety in the food and drink offer on board (83%) and boarding (82%) .
Kenny Jacobs, from Ryanair, commented: “Ryanair has transported more than 14.1 million customers in May. More than 92% of our 78,000 flights landed on time, excluding those affected by air traffic control, a considerable improvement compared to the same month of 2018. With all this, our punctuality continues to be a leader in the industry, despite the continued lack of personnel in air traffic control in countries such as Spain, Austria, Belgium, France, Germany and the United Kingdom; as well as the strikes that have taken place in France and Belgium. Passengers in Europe have suffered an increase in the number of delays caused by air traffic control. This situation will continue to worsen if the air traffic control providers do not take measures to alleviate this continuing lack of personnel.
On the other hand, we are pleased to see that 88% of the more than 120,000 customers who rated their flight with Ryanair in May rated the trip as “Excellent / Very Good / Good” using our “Rate my flight” tool. This function allows customers to make real-time appraisals of their trip through the Ryanair application and email. For us, it is very important to know the opinion of our customers and continue to improve all aspects of the flight experience. “