The Almeria Airport, distinguished as the best European for the quality of service to the passenger

The International Airport Council (ACI) has awarded Almería Airport the prize for the Best Airport in Europe for its quality service to passengers in the category of aerodromes with less than two million passengers per year.

As reported by Aena, this distinction, which has also fallen to the airports of Girona Costa Brava, Melilla and Zaragoza in the same category, as well as to the Alicante-Elche Airport, in the category between five and 15 million passengers, “puts highlight the effort made in recent years by the Almeria airport to improve the quality parameters, both in its facilities and in the services offered to airlines and travelers. ”

This effort, according to the agency, has been structured around the adhesion in 2013 to the ASQ (Airport Service Quality) program of ACI, which implies following standards in the methodology of quality measurement to test the level of service offered. and compare it with the airports of the rest of the world of similar size; and the quality plan that the airport launched in 2014 to respond to the demands and needs detected among users.

From ACI has been assessed with “special emphasis” the quality perceived by the user as it passes through the Almeria Airport, as well as the awareness of airport staff, with what from the Council is considered “an important tool to grow in an increasingly competitive sector “.

In the framework of the improvements undertaken in recent years “beyond the significant reform of the terminal that was put into service at the end of 2010”, Aena highlighted the renovation of the commercial and restaurant offer, the creation of a cultural space , the expansion of the boarding area with a terrace overlooking the air side or the launch of initiatives that have brought the airport closer to the society it serves.

“It is also of great importance the continued monitoring of airport processes that most often worry passengers, both on arrival and departure” in relation to baggage delivery, passport control, billing, security filter or boarding, in other aspects.

For the director of the Almería Airport, Pablo Lázaro, the ACI prize “is a collective achievement, which would not have been possible without the commitment and involvement of the workers and the different companies that participate in the day-to-day running of the airport.” “This award will be an enormous motivation to keep improving,” he added.

ACI was established in 1991 to promote collaboration between airports and other partners in the world of aviation, such as IATA (International Civil Aviation Organization) or Canso (International Organization of Air Navigation Service Providers), with the aim of contributing to the development of a safe, efficient and environmentally friendly air transport system. Currently, this council includes 646 members, who operate 1,960 airports in 176 countries.