· Virtual reality, biometrics or artificial intelligence are some of the advances that will revolutionize air transport
· According to IATA, global demand and the frequency of trips are expected to increase by 3.5% annually
The technology of air transport is changing at an accelerated pace. What can you expect to see in the near future? According to the report of the International Air Transport Association (IATA), it is expected that worldwide demand and the frequency of trips will increase by 3.5% annually and it is expected that air transport will increase by 3.800 million passengers in 2016, to more than 8,200 million in 2037.
Experts from AirHelp, the world’s largest organization that defends the rights of passengers in compensations for delays, cancellations or denied boarding of airlines, analyze new technologies that will shake the future of air travel:
Robotics assistants: help to ‘move’ around the airport with ease
The robotic airport attendants are an increasingly common resource: they help to move more easily between the crowds at an airport and, at the same time, keep track of flight information. In an effort to alleviate the overwhelming increase in airport traffic, many airports already have ‘contracted’ robots that are ready to guide the traveler to the check-in desk and provide all the necessary information about the departure gate and the flight, from the The first moment he enters the airport. They streamline the billing experience, eliminate queues and make airports more efficient. Currently this resource is available at the airports of Taoyuan, Incheon and Munich. The robots of the Dutch airline KLM ‘Care E’ go a step further: not only guide travelers through the airport, but also carry their luggage for them.
Biometrics: no piece of paper can better represent the traveler than his own face
Biometrics is on track to completely replace the need for manual identity checks. It is a fact that the endless queues at the check-in counter, border control, duty-free shops and the boarding gate can end the festive spirit of each trip. In addition, flight delays and cancellations can further increase confusion: if someone has to travel on a Friday, you may have to endure the fact that 3 out of 10 flights are delayed at the airport, which makes the Friday is the worst day of the week to travel. Unlike Friday, it is likely that Tuesdays provide a quieter billing experience, since it is the best day to travel with departure and arrival of flights with a rate of punctuality of 75%.
With the introduction of biometrics, long lines could go down in history. There will come a time when you no longer have to prove the identity of each person: with the advanced recognition technology, you can automatically pass all the controls and you will be allowed to enter a plane without ever having to show your passport or card. shipment. While the traveler is on the passenger list and has no exit restrictions, their unique biological features, such as iris and fingerprints, will be sufficient to prove their identity to the customs and airline staff.
RV / RA, they make the ‘real’ unreal
Johnny Quach, CPO of AirHelp, predicts that in a few years there will be a great platform that will incorporate many new technologies, including advanced recognition technology, blockchain, AI, AR and VR, which will result in an industry-wide transformation.
Supersonic aircraft … zoooooooom!
Teleportation may not yet exist, but accelerated air transport is already on its way to being the closest there will be to an instant trip. It is already possible to imagine the step of being on the longest non-stop flight in the world (from Singapore to New York, which lasts 19 hours) to be able to reduce the time of this trip to only 9 hours. Surely there would be a big difference. Long-haul flights are exhausting, and they are the most likely to suffer delays. According to the AirHelp study, more than 50% of all long-haul flights have a delay of at least 15 minutes or are canceled. With air travel accelerated, the issue of long delays will surely improve: aircraft will travel so fast that most delays will be insignificant. Although supersonic aircraft already exist, they are not commercially available due to the noise they create when they travel at a speed faster than sound. In the near future, a more mature technology will be able to solve this sound problem and, finally, bring these high-speed aircraft to commercial aviation.
Autopilot: more affordable air travel
The current aviation industry has already implemented a partial autopilot system and it is only a matter of time, even before it was thought, that the complete automation of the cabin is passed. But what does all this mean for future air travelers? The answer is clear: lower organization costs, more precise arrival times, route planning and safer air traffic management, and therefore, a cheaper airline ticket.
IoT … Everything the traveler wants at your fingertips
Internet of Things (IoT) makes all devices more intelligent and allows everyone to interact with them, even when they are at a distance. When the traveler is flying, you can enjoy the comfort of adjusting the lighting, the tilt of the seat and many other creative functions will be completely controlled from the phone. Once on the ground, the technology will also allow you to track your luggage using your mobile, order it to move towards it and / or follow it while walking through the airport.
A smarter traveling companion
Many companies already use Artificial Intelligence (AI) to improve and personalize their online booking experience. From the flight to the hotel reservation, the AI streamlines the process and minimizes human errors. In addition, Artificial Intelligence can optimize the search results on each page of the Internet and offer vacation suggestions adapted to each preference. The use of an AI-powered Chatbox can also deal with any immediate question that comes to the user and responds much faster than human customer service. AirHelp is already implementing AI technology to improve air travel. AirHelp AI bots can instantly and accurately assess flight interruption cases. This intelligent service can determine if passengers are entitled to compensation for their delayed or canceled flights and in case of denied boarding. Some passengers may be entitled to compensation of up to 600 euros per person if their departure airport is in the European Union, or if their airline is based in the EU and lands in the EU.7
To request the corresponding claim, passengers can use the free AirHelp application, available in the Google Play Store and Apple App Store. To obtain more information or verify your right to an air compensation, you can visit: https://www.airhelp.com/