NH launches the ‘Fastpass’ service that will be available in 330 hotels before 2019

Allow 48 hours before your arrival at the hotel to choose a room and check-in online

NH Hotel Group has launched the ‘Fastpass’ application, which will allow hotel customers to control their stay with the combination of three ‘online’ services (the ‘check-in’, the ‘check-out’ and the choice of the rooms), through any device and for free.

The process of implementing this new service, which will be available in 29 of the 30 markets in which the hotel group is present, is being developed in two phases and before 2019 it will be offered in 330 hotels.

The hotel chain calculates that after the first year of implementation more than 12,000 will have used this service. NH has already digitized more than 42,000 rooms in Europe and America.

This program “advances in its commitment to offer its clients an excellent service, that now they will be able to customize their experience in the hotels of NH saving the greater possible time”, has assured the group.

The general director of Marketing of NH Hotel Group, Isidoro Martínez, has stated that he is aware that “the client is increasingly independent thanks to technology” and added that “with the combination of these three innovative services, the maximum and constantly improve your hotel experience. ”

On his side, the head of global transformation of the company, Rufino Pérez, added that the launch of this application places the group “at the forefront of the latest generation hotel technology”. The company emphasizes that it is the first urban chain in Europe to offer these services simultaneously.


The new system means that 40 hours before your arrival at the hotel, the client receives an email to access the online ‘check-in’, so that once in the establishment you only have to pick up the key to your room.

Also during this process, the user will have available a service through which they can consult the available rooms and choose the one that best suits their tastes and needs.

‘Fastpass’, which will be available for free through the NH application, also facilitates the client to check-out online, leaving the hotel without having to go through reception.


The implementation of this digital service, which is being carried out in two phases and before 2019 will be available in 330 hotels of the group, will allow a saving of paper, which is estimated at more than 24,000 folios per year, which would imply a reduction of 460 kilograms of CO2 approximately

It should be remembered that the company previously implemented the use of 3D holographic technology or services such as ‘Instant Booking Tool’, which is the first tool that allows you to book and pay online and immediately rooms and rooms for meetings and events.