NH Hotel Group will have its own hotel disinfection protocol
NH Hotel Group and SGS have announced a project that redefines and extends the sanitary protocols applicable in the operations of the group’s hotels, which will allow them to certify themselves as clean and safe environments for their reopening.
The new processes, which will include the review and adaptation of all the hygiene and disinfection protocols of the facilities, specific training for employees and control and monitoring of the measures, will be implemented in the hotels, so that they are ready to receive their seal as they resume their activity.
With immediate effect, the NH Collection Barbizon Palace hotel in Amsterdam, currently operating, and the NH Nacional in Madrid, will be the first hotels where the company and SGS will apply these sanitary standards for monitoring.
Developed by specialists in verification and certification and endorsed by experts in occupational health and safety, the new measures will allow hotels to re-adapt their facilities cleaning and disinfection processes, increase control, hygiene and prevention initiatives for staff, as well as extreme procedures for food safety and for the appropriate adaptation of spaces and mobility, among others.
The protocols will also include the recommendations of the global and local health authorities, and will take into account the health regulations in force in each country.
The new seal will allow tourists from all over the world to know in advance of their trips those hotels evaluated by SGS where sanitary measures have been extreme.
REDESIGN OF THE CLIENT EXPERIENCE
In addition to taking extreme care in the sanitation and disinfection of its hotels, NH Hotel Group works simultaneously in the redesign of its customer experience, with the aim of ensuring that the requirements for safety and social distancing in its facilities are met.
A project in which all traditional operating processes are being reviewed, such as check-in management, customer service protocols or the buffet concept, among others, and in which the digitization of hotel services will play a fundamental role. .
Likewise, all members of the company will receive detailed training and preventive medical evaluation controls will be implemented for all employees and collaborators, which will be carried out daily upon arrival at the hotel.