The Italian Competition and Market Guarantor Authority (AGCM) has announced that it will not allow low-cost airlines Ryanair and Wizz Air to charge their customers a supplement for cabin baggage from 1 November.
The authority published a statement on its website in which it explains that “it has provisionally ordered the suspension of the new baggage policy by low-cost airlines Ryanair and Wizz Air, which has come into force on November 1, 2018 “
The note explains that, according to the new policy of both companies, passengers can only take with them only a small bag that can be placed in the space under the seats. If you want to carry cabin luggage, you will have to pay an additional fee.
The Italian authority considers that this extra cost represents an “unforeseeable” burden for the consumer that should be included in the standard tariff because applying it later is “a false representation of the real price of the ticket”.
In his opinion, this “does not allow a real comparison with the tariffs of the other companies”, which is why “the consumer is being deceived”.
Therefore, the authority urges Ryanair and Wizz Air to temporarily suspend all activities aimed at requesting a surcharge for the transport of large hand luggage and urges them to provide customers free of charge a space for them in the cabin or in the cellar.
The two airlines now have five days to notify the Italian authorities of the measures taken in compliance with the decision.
The Irish airline Ryanair and the low cost Hungarian company Wizz Air have started to implement since Thursday their new policy of carry-on luggage in the cabin, with which they seek to reduce delays.