It is advisable to save and keep tickets, bills and boarding passes
Flightright recommends making a list and a photo of the contents of our suitcase
Flightright recalls the rights that attend travelers who are going to travel by plane during this Christmas, trying to prevent delays, cancellations or overbookings from clouding family reunions and celebrations.
Not only the Christmas period does not get rid of the air incidences, but the disorders that these can entail can cause many upheavals in families and groups of relatives. In fact, last year, only between December 23, 2017 and January 2, 2018, more than 300 Spanish passengers went to Flightright for different incidents on their flights. 49.24% of these had suffered delays of more than 3 hours in their flights, 30.15% could not fly for a cancellation, 11.83% lost their correspondence flight due to delay of the previous flight, and 4 , 58% could not embark due to overbooking.
The airlines that operated most of these flights were Iberia (18%), Vueling (17%), Air Europa (16%), Ryanair (14%) and Air Nostrum (6.5%).
“We all know that at this time any surprise on a flight can be a major upset. That is why we insist on communicating the rights that assist air passengers in case of flight cancellation, major delay or overbooking, “explains Laure Marc Martinez, Flightright International Marketing Manager and company spokesperson in Spain. “Passengers who are affected by these incidents may be entitled to compensation provided by the European Regulation, which can range from 250 to 600 euros, depending on the distance traveled by the flight, and not the cost of the ticket.”
Basic tips before traveling:
1) Save and keep tickets, bills and boarding passes
As already announced recently, Flightright is detecting problems when obtaining the compensations of certain clients, because they did not keep their boarding cards; For this reason, the platform places special emphasis on the fact that boarding passes are always kept. In addition, to face a claim or a possible appeal with the maximum guarantees of success, it is advisable that we keep, in addition to boarding passes, all the evidence of the trip: tickets, invoices, photographs at the airport or the plane …
2) Know and remember our rights … to be able to claim them
If delays, strikes or cancellations have to wait at the airport, the airline with which the ticket (s) has been reserved has to take care of us. Depending on the waiting time, the airline must ensure food, drink, communication with relatives and, if we must wait until the next day, accommodation.
Article 261/2004 of the European Regulation contains a series of rights for air passengers that are affected by delays, cancellations and other incidents in their flights. Among them it foresees that, in case of delays of more than 3 hours and of cancellations communicated with less than 14 days of advance, the affected passengers are entitled to an indemnity of between 250 and 600 €, depending on the mileage of the flight:
● € 250 for flights of less than 1,500 km
● € 400 for flights between 1,500 and 3,500 km
● € 600 for flights over 3,500 km
Also, passengers have basic rights at the airport in case of major delays or cancellations, which is important not to forget. These rights are:
● Transportation. The airline must offer an alternative means of transport. For national destinations, it can be by train or bus.
● Maintenance. The airline must provide food and drink to passengers affected by delays of more than 2 hours.
● Accommodation. If the flight is canceled or delayed until the next day, the airline must take care of the accommodation of the passengers in a hotel, as well as the transportation to and from the hotel.
● Communication. The airline must offer affected passengers the possibility to communicate with their relatives, either by phone, fax or email.
Rights to loss or damage of luggage
Another relevant issue when traveling, especially on these dates, is the loss or damage of luggage. Many of the suitcases traveling at this time carry gifts, which implies, in addition to the emotional value, a non-negligible economic value. It is important to remember that the Montreal Convention guarantees passengers compensation of up to 1,333 euros in case of loss or damage of luggage.
In case of loss or damage, the affected traveler must be able to demonstrate which objects have been lost or damaged and justify their value. This means that, ideally, you should always have a proof of purchase, since the passenger will be asked to fill in a questionnaire about the content of the purchase.