Delays and cancellations increased by 32% during Holy Week

· More than 650,000 passengers suffered cancellations or delays on those dates

 

· The airports with the most incidents were El Prat-Josep Tarradellas de Barcelona, ​​Adolfo Suárez-Barajas de Madrid and the airports of Palma de Mallorca, Málaga, Alicante and Gran Canaria

 

· This holiday the locals chose Barcelona, ​​Palma de Mallorca and Lisbon, while for the Catalans their favorite destinations were Madrid, Palma de Mallorca and London

 

According to an analysis prepared by AirHelp, the largest organization in the world specialized in the rights of air passengers, last Easter, which took place from 12 to 22 April, more than 650,000 passengers suffered delays or cancellations in their flights. that has meant an increase of 32% with respect to the previous year. Last year, between March 23 and April 1, the main holiday period, approximately 490,000 passengers had different problems with their flights.

The airports that presented the most problems when taking off were El Prat-Josep Tarradellas (Barcelona), followed by Madrid Adolfo Suárez-Barajas and the airports of Palma de Mallorca, Málaga, Alicante and Gran Canaria.

With regard to the airlines that suffered the most delays or cancellations during these holidays were, from highest to lowest, Ryanair, Vueling, Air Europa, easyJet and Iberia.

During the last Holy Week, the best day to fly was Tuesday, April 16, between 6 and 12 in the morning. The routes that suffered the most interruptions during these dates were Tenerife – Gran Canaria, Madrid – Lisbon, Palma de Mallorca – Frankfurt and most of the internal flights between the Canary Islands.

As for destinations, the people of Madrid chose mostly to travel to Barcelona, ​​Palma de Mallorca and Lisbon, while Catalan travelers opted for Madrid, Palma de Mallorca and London. Other destinations chosen by the Spanish for these holidays were Paris, Rome and Frankfurt.

In recent years the number of delays and cancellations has increased significantly in Spain and the figures show that airlines are increasingly responsible for the interruptions of flights. Therefore, AirHelp informs all users who do not know their rights, that if their flight is affected they are entitled to claim compensation for problems caused by the airline.

The rights of passengers against interruptions in flights

On delayed or canceled flights, and in cases of denial of boarding, passengers may be entitled to compensation of up to 600 euros per person and journey in certain circumstances. The conditions for this are that the departure airport must be within the EU, or the airline must be located in the EU and land in the EU. In addition, the reason for the flight delay must be caused by the airline. The compensation can be claimed within three years after the interrupted flight.

Situations considered as ‘extraordinary circumstances’ such as storms or medical emergencies mean that the operating airline is exempt from the obligation to compensate passengers. In other words, the ‘extraordinary circumstances’ do not qualify for flight compensation.

Taking into account all these notions, at the time of requesting the corresponding claim, passengers can obtain more information or verify their right to an aerial compensation by visiting: https://www.airhelp.com/