Airbnb has announced a series of measures to increase confidence in the platform and improve attention to neighbors or anyone who wishes to contact as a result of a nuisance, within which it will enable a telephone line with a specialized team that will serve the neighbors They need it 24 hours a day.
This phone will be visible both on the website and in the application, as well as being reachable on Google. The company has also announced that it will verify the more than seven million ads that are published on its platform to ensure that they maintain quality and safety standards.
The verifications will go through assessing the accuracy of the ads, such as photographs, postal addresses and details of the home, as well as the cleanliness, security and presence of basic utensils in the home.
In addition, as of December 15, Airbnb will offer a guarantee to guests who have booked an accommodation that does not exceed their standards and will offer them an alternative of equal or greater value or a 100% refund of the amount.